Returns & Refunds
1. Return Policy
Unopened products in their original packaging may be returned within 14 days of delivery, subject to inspection. Opened or used research lots cannot be returned. Report damaged or incorrect items within 48 hours of delivery.
2. Damaged or Defective Products
If a product arrives damaged, defective, or not as described, contact us within 48 hours of delivery via the admin@biolabsresearch.co. We will arrange a replacement or full refund after verification.
3. Refund Process
Damaged or incorrect lots should be reported via the contact form or by emailing admin@biolabsresearch.co. Orders are handled through inquiry resolution. Where a refund, store credit, or replacement is approved, we confirm the outcome by email. Refunds or credits apply only when a paid order exists.
4. Non-Returnable Items
- Opened or partially used products.
- Products returned without prior authorization.
- Products returned outside the 14-day window.
- Custom or special orders.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong product sent). In such cases, we will provide a prepaid return label.
6. How to Initiate a Return
Use the contact form with your order number and reason for return. A person replies with return instructions.
7. Contact
Email: admin@biolabsresearch.co